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Return

RETURN POLICY:
At Get Go Grocers online stores, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Get Go Grocers online stores to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Get Go Grocers online stores will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.

OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
Ensures product consistency and quality.
Reduces product loss.
Speeds the processing and ensures accuracy on all requests for credit.
Ensures that product is handled in line with Food Safety Regulations.
Controls product returns so that any unfit product is channeled correctly

WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:
Your Get Go Grocers online store Driver will gladly help you verify that the items delivered agree with your invoice.
Should you choose to return any product, your Get Go Grocers online store Driver will issue a Credit Request.
If a product is short on delivery, your Get Go Grocers online store Driver will make an adjustment on the invoice.
If a product is damaged, your Get Go Grocers online store Driver will make an adjustment on your invoice.
Once you are satisfied with your order, please pay/sign the invoice if you are available at your cottage or rental home. Most of the time you will pay in advance and we will issue credit.

OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
An item may be returned, after delivery, only if it meets the important following food safety guidelines:

RETURN TIME FRAMES:
Make all returns & credit requests within these time frames:
Produce & Perishables – Point of Delivery
Non-Stock Order Items – Non-returnable
Frozen items – 1 Day
Dry Goods – 1 days

 

TEMPERATURE
Chilled items being returned must be stored at between 0oC and 5oC and frozen items must be stored appropriately at -18oC or less.

PACKAGING

Products are returnable for full credit only when they are in the original package free of markings or damage,

PRODUCE & PERISHABLES

Please inspect all ready-to-eat, produce, dairy, fresh meat, seafood and poultry products thoroughly at time of delivery if you can be present at delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, produce, dairy, fresh meat and poultry products are not returnable except at time of delivery.

NON-STOCK ORDER ITEMS

Non-stock order items have been purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of deliver. To return non-stock items after delivery, due to damage or quality, you’ll need authorisation after an inspection by a designated Get Go Grocers online store Representative.

QUALITY

Should a product present a defect or not meet expected quality standards Customer Service in Get Go Grocers online store should be contacted for guidance. At Get Go Grocers online store, we are dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend upon.